Important Information concerning the recent earthquakes in New Zealand

Following the earthquakes that have occurred in New Zealand in the last few days, here is guidance from Go Walkabout Travel Insurance, to highlight what cover is included for this event (and other natural disasters)  under our policies:

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter,  can be found here: https://www.gov.uk/foreign-travel-advice/new-zealand

Cancellation

This type of event, is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation: “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home.”

Additional travel and accommodation costs

Should your travel and accommodation arrangements have been affected by the earthquake, your policy may cover reasonable additional costs within a certain radius, to provide you with alternative options. To find out more, please email the claims team on claims@tif-plc.co.uk

Returning home early

If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by-case basis.

In the event that you have specific questions not answered by this directive, please feel free to email us on directivesqueries@tif-plc.co.uk and our policy underwriters will endeavour to offer an answer.