Make a Claim
How to claim under your policy.
Full details of coverage under your policy including details of how to make a claim can be found within your policy documents emailed at time of purchase. Claims are dealt with by our underwriter’s appointed claims handler.
If you need emergency medical assistance abroad or need to cut short your trip due to an emergency medical situation, please contact the Medical Assistance Helpline as follows:
Phone +44 (0)330 660 0785
Email assistance@mstream.co.uk
If you need to make a claim under the Bastion Gadget Section of your policy:
Claims Administrator, The Oxford Claims Company
To log a claim, please visit https://theoxfordclaimscompany.co.uk/make-a-claim/
Tel: 01865 745566
Email: claims@theoxfordclaimscompany.co.uk
Address: The Oxford Claims Company, Temple Court Mews, 109 Oxford Road, Oxford, OX4 2ER
For medical claims for treatment expected to be over £1,000:
Call the Emergency Medical Assistance Service on +44 (0)330 660 0785 or email assistance@mstream.co.uk If looking to submit a cancellation claim please first click here for some Frequently Asked Questions regarding cancellation claims.
Applicable for policies issued before 1st August 2023
If you need a Financial Failure Protection claim form:
Contact IPP Claims office on +44 (0)345 266 1872
Email: Insolvency-claims@ipplondon.co.uk
Website: https://www.ipplondon.co.uk/claims.asp
If you need to make a claim under the Bastion Gadget Section of your policy:
Telephone Bastion, the claims handler, on +44 (0) 345 074 4813 Monday to Friday 8.30am to 6.30pm Saturday 8.30 to 1.30pm or you can go online at https://bastion.davies-group.com/
The insurance we offer is underwritten by Millstream Underwriting Ltd on behalf of AWP P&C SA administered in the United Kingdom by AWP Assistance UK Limited. Millstream Underwriting Limited is authorised and regulated by the Financial Conduct Authority (FCA Firm reference number: 308584). Millstream Underwriting Limited. Registered in England and Wales No 3896220. Registered office: 52-56 Leadenhall Street, London, EC3A 2EB. AWP Assistance UK Limited Registered in England. Registration No. 1710361. Registered office: AWP Assistance UK Ltd, PO Box 74005, 60 Gracechurch Street. London, EC3P 3DS. AWP Assistance UK Limited (FCA Firm reference number: 311909) is authorised and regulated by the Financial Conduct Authority. AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Deemed authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website.
