Full details of coverage under your policy including details of how to make a claim can be found within your policy documents emailed at time of purchase. Claims are dealt with by our underwriter's appointed claims handler; Travel Claims Facilities.
Travel Claims Facilities endeavour to make the claims process as efficient and fair as possible, based upon the terms and conditions set out in your policy wording. Please see below for their contact details and links to claims forms:
If you need emergency medical assistance abroad or need to cut short your trip please contact Emergency Assistance Facilities 24 hour Emergency advice line on +44 (0) 1732 853 333 or +44 (0) 203 829 6745 as soon as possible. The assistance team can also be contacted on firstname.lastname@example.org
If you need a claim form (not Supercover gadget claims - see below):
You can download the relevant forms from https://www.tifgroup.co.uk/services/claims/forms/
or contact Travel Claims Facilities on email@example.com or +44 (0) 203 829 6761
The claims team are available Monday to Friday from 8.30am to 6pm.
If you have an accident abroad and require legal advice you should contact:
Slater & Gordon LLP, 58 Moseley Street, Manchester, M2 3HZ
Telephone 0161 228 3851 or Fax 0161 909 4444 - Monday to Friday 9am-5pm
If you need a Scheduled airline failure claim form:
Contact IPP Claims office on +44 (0) 20 8776 3752
If you need to make a claim under the Supercover Gadget Section of your policy (typically for policies purchased before 8th February 2019:
Please contact Supercover Insurance Ltd: +44 (0) 203 794 9334 9am-6pm Monday to Friday or by emailing firstname.lastname@example.org
If you need to make a claim under the Bastion Gadget Section of your policy (typically for policies purchasedon or after 8th February 2019:
Telephone Bastion, the claims handler, on +44 (0) 345 074 4813 Monday to Friday 9am to 6pm Saturday 10am to 4pm or you can go online at http://bastion.directgroup.co.uk
The insurance we offer is underwritten by Travel Insurance Facilities and Insured by Union Reiseversicherung AG, UK Branch
Go Walkabout Travel Insurance has been established since 1999, our philosophy has always been to deal with our customers in a friendly, fair and ethical manner. We value our customers.
To get in touch please view the contact us page for full contact details.